FAQ
Welcome to the REZELLZ FAQ!
We’re here to answer all your questions about shopping with us. At REZELLZ, we specialize in reselling authentic sneakers and streetwear while ensuring every purchase is complemented with premium accessories like socks, laces, or cleaning wipes.
Whether you're curious about our products, shipping policies, or the unique services we offer, this page covers everything you need to know.
If you don’t find what you’re looking for, feel free to reach out to our friendly support team at support@rezellz.com for assistance!
General Questions
What does your company sell?
Rezellz specializes in reselling authentic sneakers and streetwear. With every purchase, we include premium accessories like socks, laces, or cleaning wipes to enhance your experience.
Are your sneakers authentic?
Yes, all our sneakers are thoroughly verified for authenticity using industry-standard authenticator apps like CheckCheck. We are committed to providing only genuine products.
What accessories are included with my purchase?
Every sneaker purchase comes with complementary accessories such as premium socks, extra laces, or cleaning wipes, depending on the listing details. The accessories are chosen to complement your purchase.
Do you sell brand-new or pre-owned items?
We offer both brand-new and gently used sneakers/streetwear. We also rate the condition in each product listing. For more information on how we rate the condition of each item, visit our Condition Scales page.
Ordering and Payment
Can I purchase multiple pairs of the same sneakers?
Inventory is limited, and we often restrict purchases to one pair per customer to ensure fairness. This also applies to different variants of the same product.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options supported by Shopify Payments.
Do you offer discounts or promotions?
Occasionally, we run promotions or offer exclusive discounts to our loyal customers. Sign up for our newsletter or follow us on social media to stay updated.
Shipping and Delivery
Where do you ship to?
We currently ship to any country. Shipping options and rates are displayed at checkout.
How long does shipping take?
Orders are processed within 1-3 business days and typically arrive within 2-8 business days in the United States, depending on your location. Shipment times outside of the United States may vary. Tracking information will be provided once your order is shipped.
How do you package your sneakers?
Sneakers are carefully packaged to prevent damage during transit. Accessories are also securely packed to ensure they arrive in perfect condition.
Returns and Exchanges
What is your return policy?
We accept returns within 14 days after delivery. Accessories included with the purchase must also be returned. Custom or final-sale items are not eligible for returns.
Can I exchange my sneakers for a different size?
Exchanges are subject to availability. Please contact us within 14 days of receiving your order to inquire about a size exchange.
Sneaker and Streetwear Reselling
Do you provide reselling tips?
Yes! We’re excited to announce that guides will be available soon to help you maximize profits. These guides will cover topics like identifying hot releases, avoiding scams, and marketing your products effectively. Stay tuned for their release!
How do I authenticate sneakers?
We recommend using reputable apps like CheckCheck, which we use for our verification process.
What makes REZELLZ different from other sneaker resellers?
We prioritize authenticity, quality, and customer trust. Unlike many resellers, we include premium accessories with every purchase and offer guides to help you succeed as a reseller.
Product Questions
How do I choose the right size?
We recommend staying true to the sizes you typically purchase for similar items. If you're unsure or need further assistance, feel free to reach out to us at support@rezellz.com, and we’ll be happy to help!
Can I request specific accessories with my purchase?
While most accessories are pre-selected, we welcome requests. Let us know by contacting us at support@rezellz.com and we’ll do our best to accommodate.
Do you restock sold-out items?
Some items may be restocked depending on availability. Follow us on social media or subscribe to our email list for restock updates.
Do you sell sneakers from all brands?
We focus on popular brands like Nike, Adidas, and Yeezy, but our inventory varies. Check back regularly for new arrivals.
Contact and Support
How can I contact your customer support team?
Reach out to us at support@rezellz.com. Our team is available to assist you and we'll get back to you as soon as we can!
What should I do if there’s a problem with my order?
Please contact us immediately with your order number and details of the issue. We’ll work quickly to resolve it.
Do you have a physical store?
Currently, we operate exclusively online. Stay tuned for potential pop-up events or collaborations.